Made the mistake of trying to rent as an OSGrid member, though the rental box worked for my brother and I, a staff member still approached with an attitude, presented no solutions and ripped up everything and booted us.

I was trying to find a solution as we were told we weren't on the website and try to re-register on the site as we were talking but before I could even tell him the registration was down the above transpired and ended abruptly, souring the entire experience and making it clear this was not a place we were going to rent from. (Also the parcels were under 3k prims, not the 5k advertised though we were willing to overlook that if it was a good place... clearly it wasn't).