Good morning all,
This morning I want to share a little insight to try and help your virtual life. My friend Linda had a very rough time recently and that breaks my heart. I want Linda and others enjoying their virtual timeโฆ. Not dealing with crashesโฆ.so I am going to offer some tips. This will be a long noteโฆ. But it is designed to help you enjoy your virtual life.
1. Understand that your virtual experience is composed of many factors including: Opensim, grid server, grid setup, region settings, parcel settings, your computer, your graphic card, your internet connection, your avi grid, your viewer, your viewer preferences, your clothing and or attachments and much more.
2. When there is an issue, I will often ask questions to help determine which variable might be affecting. Am I being defensiveโฆ. Nooooโฆโฆ I am trying to be scientific and look past my own thoughts and biases to improve your virtual experience. When I ask many questions, it may seem like I am โgrillingโ youโฆ.. I apologize for thatโฆ.I am simply trying to get enough details so I can make your virtual life better. I never try to put all blame on individualโฆ.it is shared between myself and individual. I do my best to try to make sure my side of things is correct.
3. There are two different types of crashes: Regular Crash and bug splat.
Bug splat - you receive the infamous bug splat message afterwards. This crash is caused by viewer issue 95% of the time. Things that can cause this: Cache, distance, quality and much more. The higher your quality and distance, the greater the chance of crash. In addition, many times mesh objects can also cause this. The solutionโฆโฆ.. thoroughly clean cache like this:
Regular Crashes- this last Sunday we experienced a region crash. These are fairly rare and I am working to get answers and provide a stable environment. In this situation, everyone in a region crashes at once and there is no bug splat. I am terribly sorry and embarrassed for the crash yesterday! We will make things better! Will things be perfect, nooooo, this is Opensim. But I am committed to providing an exceptional stable infrastructure .
It appears that the crash Sunday was caused by a corrupt object (sailboat) being rezzed in our rezz zone. Innocent intentions, but it shut down the region for a few minutes.
4. Cross Grid- I made a decision that people can live here regardless of whether or not they have a friends grid avi. I did that because I do not want to play dictator and order people to have friends grid aviโฆ.even though I know it would help some issues.
I want to share a recent story that will help you understand how crazy cross grid can be. Serina and I went shopping at Lunaria on Wolf territory. The experience was the worst experience ever in Opensim. We had trouble movingโฆ. The lag was ungodly. This was not my first time with a bad experience at Wolf.
I sent my friend Luna Lunaria a noteโฆ. Letting her know I wanted to be a customer but could not get around her region. Luna was horrifiedโฆ. But also very supportive of Wolf territory extremely high speed. She told me she has never had issues like I described.
To her credit, Luna made a friends-grid account and then tried to visit Wolf territories. She could not move because the lag was sooooo bad. Wolf territory and ourselves are presently working on this issue. So far it appears to be in Wolfs settings.
I share this story with you all so you understand the complexity of cross grid. In this situation, our Avis worked fine on many other gridsโฆ..but not on that.
Cross grid could possibly be making your virtual life more complicated. Realize that with Cross grid, all your data has to be processed through two totally separate systems every time you try to even come to friends-grid.
Am I blaming all your troubles on Cross gridโฆ..Nooooooo. However, it is a variable that must be considered.
In the example I shared, technically I was able to go to lunaria at Wolf territory โฆ.so it is not that I was banned. My experience was awfulโฆโฆbut my friend Luna helped prove the situation by making a friends-grid avi. Wolf territories and friends-grid are simply not communicating as well as they shouldโฆ.making a negative experience if I visit there. This same issue can happen any day with any grid; just realize when your avi is not from our own grid; it is having to go through two systemsโฆ.and some days there will be issues. I know our communication with osg is not perfectโฆ.but all I can do is fix my side. I have no control over what OSG does or does not do.
5. I ask you all to clean cache, consider system, look at avi, and preferences; but please realize I am trying to do a bit also. These things take time and moneyโฆ.but I am committed to providing the best virtual experience. I say this not to make anyone feel bad, but so you understand.
Friends-grid has always had a powerful dedicated server, but last month I added a second one . Our first server was much stronger than most in Opensim โฆand now we have the second in place. The speeds I have noticed on grid have been stupid fast since adding second server.
Friends-grid has a system of triple back ups in placeโฆ.. and these backs are done every hour. This is an extremely detailed security systemโฆ.but it is in place for youโฆ.and your virtual experience.
6. Haters - I am fully aware that there are people who hate me personally and want nothing else other than to see me fail and friends-grid fail. I try to not be over paranoid, but I also try to be aware. Sometimes the issues that you see or feel may be coming from others, intentionally or unintentionally. We will constantly monitor.
In closing, I could easily add 1,000 or 10,000 sims overnight like some others have; but my goal is on the quality of your virtual experience, not how many sims I own.
I want to make this an amazing experience for YOU!